Refund Policy

Effective date: January 22, 2025

Updated date: January 22, 2025

 

This Refund Agreement is a valid contract between Data4 (including and not limited to the Data4 Client) and you in relation to refunds for purchases of services from Data4's website data analysis platform. By stamping, clicking on the web page to confirm or choosing to accept this Refund Agreement in an alternative way, including but not limited to not clicking to confirm this Refund Agreement but actually purchasing and using the Data4 Services, you have reached an agreement with Data4 and agreed to accept the entire agreed content of this Refund Agreement.

 

You are hereby reminded of the following terms and conditions:

 

1. In accordance with the Law of the People's Republic of China on the Protection of Consumer Rights and Interests, Interim Measures for Seven-day Unconditional Return of Online Purchased Goods and other relevant laws and regulations, you acknowledge and accept that the goods provided by Data4 are computer software-based services, and that no refunds can be made once you have confirmed the purchase of paid packages or customized services.

 

2. You should fully understand the functions and application scenarios of Data4 before you purchase and pay for the services. For this reason, a free version is available on the Data4 website for you to try out.

 

3. After the trial, you are entitled to choose the services and packages related to Data4 software according to your own demands, and you can also choose customized services. After you purchase and pay for Data4 software and services offline or online or in other ways confirmed by both parties, you will have the corresponding authorities to enjoy Data4 software services, and Data4 will provide the corresponding authorities on account access, configure the number of events, and set up the number of websites according to your needs.

 

4. You have a duty of reasonable review and care, and can choose the Data4 software services and packages etc. that suit your demands. The services provided by Data4 include free of charge (14-day free trial), monthly or annual charge, charge according to customized needs and etc. where the specific services and charging methods are subject to the information released officially by Data4. Data4 may modify and change the rates of charge and methods of charging services according to actual needs.

 

5. You acknowledge and agree that you shall explicitly notify Data4 of non-renewal with 2 working days prior to the expiry of the package service you have purchased. Otherwise, in order not to affect your normal use of Data4 software services, Data4 is entitled to deduct the subscription fees for the next billing cycle from your own account balance without verifying your account password, payment password, SMS verification code and other information.

 

6. If you have any questions or dissatisfaction with any order, please contact online customer service first or send an email to support@data4.net.